Refund Policy

Last Updated: 11-May-2026

Thank you for shopping with us. We are committed to providing quality products and excellent customer service. Please read this Refund Policy carefully before placing an order.

1. Order Cancellation

Orders may be canceled within 12 hours of purchase. Once an order has been processed by our supplier, it cannot be canceled or modified.

2. Incorrect Shipping Address

Customers are solely responsible for providing a complete and accurate shipping address during checkout.

We do not offer refunds, replacements, or store credit for orders shipped to an incorrect, incomplete, or invalid address provided by the customer.

As a dropshipping business, we purchase and ship your order directly through our suppliers immediately after processing. Once your order has been submitted, we incur product, shipping, and fulfillment costs that are non-refundable.

Our suppliers do not accept returns or provide refunds for orders that cannot be delivered due to an incorrect address supplied by the customer.

If a package is returned because of an incorrect or incomplete shipping address, the customer will be responsible for any additional shipping fees required to reship the order.

If you realize that your shipping address is incorrect, please contact us immediately. We can only update your address before your order has been processed.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number
• Clear photos or videos of the item
• Photos of the packaging (if requested)

After reviewing your claim, we will offer an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances.

4. Delivery Delays

Estimated delivery times are provided for reference only.

We are not responsible for shipping delays caused by:

• Customs inspections
• Severe weather
• Carrier delays
• Public holidays
• Natural disasters
• Other circumstances beyond our reasonable control

Shipping delays alone do not qualify for a refund.

5. Refused or Unclaimed Packages

Orders refused by the customer or left unclaimed are not eligible for a refund.

If a package is returned to our supplier, any reshipment costs will be the responsibility of the customer.

6. Change of Mind

We do not accept returns or provide refunds for:

• Change of mind
• Ordering the wrong product
• Ordering the wrong size, color, or variant
• Buyer's remorse

Please review your order carefully before completing your purchase.

7. Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact us. We will investigate the shipment with the carrier and supplier before determining the appropriate resolution.

8. Chargebacks

If you experience any issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to resolving legitimate concerns promptly and fairly.

Fraudulent or abusive chargebacks may be disputed using the order details, shipping records, tracking information, and proof of delivery.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact our customer support team.